habee's Terms and Conditions

1. General Terms and Applicability

These terms and conditions ("Terms") apply to the use of the habee platform website and all related services ("Services"). In these Terms, "you" or "member" refers to any user who uses habee's services. "habee" refers to the organisation that operates this platform.

By accessing the habee website, creating an account, or using any service, you are considered to have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, please refrain from using the services.

1.1 Scope of Terms

These Terms cover the following:

• Rules for creating and managing an account on habee.
• Terms relating to financial transactions, deposits, and withdrawals.
• Rules for receiving and using bonuses and promotions.
• Responsible gaming guidelines and safeguards.
• Dispute resolution and complaints process.

1.2 Relationship with Other Policies

These Terms apply together with habee's Privacy Policy and Responsible Gaming Policy. In the event of any conflict, these main Terms shall take precedence.

2. Account Registration and Eligibility

To create an active account on habee and use the services, you must meet the following eligibility requirements.

2.1 Registration Terms

• Each individual may create only one account. Creating multiple accounts under the same person's name is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• It is your responsibility to keep your account password and login details completely confidential.
• The account is for personal use only — playing on behalf of or for a third party is prohibited.

2.2 Prohibited Persons and Regions

The following persons may not open an account or use habee's services:

• Those who have not yet reached the age of 21.
• habee employees, contractors, or their close relatives.
• Those whose accounts have previously been suspended or cancelled.
• Those who wish to register on behalf of another person or for fraudulent purposes.

3. Age Limit and Identity Verification

habee is an exclusively adult platform. Only those aged 21 or above may use this service.

3.1 Age Verification Process

habee reserves the right to verify the age and identity of any member. Any of the following documents may be requested for this verification:

• National Identity Card (NID).
• Photo page of a passport.
• Driving licence.
• Birth registration certificate.

3.2 If Verification Is Not Completed

habee reserves the right to put the withdrawal process on hold until identity verification is completed. If false information is found during verification, the relevant account will be closed immediately.

4. Deposit and Withdrawal Policy

habee supports the most widely used payment methods in Bangladesh to ensure safe and fast financial transactions.

4.1 Deposit Rules

• The source of funds deposited into the account must be legitimate. Depositing funds from illegal or criminal sources is strictly prohibited.
• Only use a payment account registered in your own name to make deposits. Use of third-party accounts is not permitted.
• Ensure the correct account number and amount when making a transaction — the member is solely responsible for any incorrect transactions.

4.2 Withdrawal Rules

• Withdrawal requests will only be processed to the payment method used for the most recent deposit, unless otherwise specified.
• The applicable wagering requirements must be met before withdrawing from a bonus balance.
• habee may request additional verification for unusually large withdrawals, which may take up to 48 hours.
• Withdrawals may be put on hold while any active investigation or dispute is ongoing.

5. Bonus and Promotion Terms

habee offers various types of bonuses and promotions for its members. Each bonus has its own terms that must be followed.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 10 times (10x) — meaning you must wager 10 times the bonus amount before withdrawing the bonus.

5.2 General Rules for Using Bonuses

• Bonuses are for use on habee's services only and cannot be converted directly to cash.
• While an active bonus is in place, a new bonus may not apply.
• habee reserves the right to modify, suspend, or cancel any bonus promotion.
• If misuse of a promotion or any attempt at manipulation is detected, the relevant bonus and associated winnings will be forfeited.
• Each promotion has a specific validity period — if the terms are not met within the set time, the bonus will be cancelled.

5.3 VIP Programme

habee's VIP programme has three tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.

Members move up to higher tiers based on their activity and regular participation on the platform.

6. Gaming Rules and Fair Play

habee is committed to ensuring a fair, transparent, and enjoyable gaming environment for all members.

6.1 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation and balance forfeiture:

• Playing using any software, bots, scripts, or automation tools.
• Any attempt to manipulate game outcomes.
• Bonus abuse — such as collecting bonuses from multiple accounts.
• Attempting to exploit the system by coordinating with other members (collusion).
• Using the platform for money laundering or illegal financial activities.

6.2 Technical Errors

If an abnormal result or payment occurs due to a technical error, habee reserves the right to cancel that transaction. Taking advantage of an error or deliberately exploiting an error is prohibited.

7. Account Suspension and Closure

habee reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• If any part of these Terms is violated.
• If false or fraudulent information is provided.
• If there is suspicion of money laundering or fraud.
• If directed by a court or law enforcement authority.
• If the account has been inactive for an extended period (more than 12 months).

7.1 Voluntary Account Closure

A member who wishes to close their account may send an email to [email protected]. Any valid balance can be withdrawn before the account is closed.

8. Privacy and Data Protection

habee places the highest importance on protecting members' personal information. We use SSL encryption and modern cybersecurity technology to keep your data secure.

To learn more about how data is collected, stored, used, and protected, please read our Privacy Policy.

8.1 Data Sharing Policy

habee will not share your personal information with any third party except in the following cases:

• Trusted payment processors and technology partners essential for delivering our services.
• Government or regulatory bodies for fulfilling legal obligations.
• Relevant investigative agencies for preventing fraud and money laundering.

9. Responsible Gaming Policy

habee firmly believes in responsible gaming. Gaming is a form of entertainment — it should never be seen as a source of income.

9.1 Self-Restriction Tools

habee provides the following protective features for members:

• Deposit Limit: Set a cap on daily, weekly, or monthly deposit amounts.
• Loss Limit: Set a maximum loss amount within a specified period.
• Session Limit: Set a maximum playing time per session.
• Self-Exclusion: Temporarily suspend your account for a set period or permanently.

For more details on responsible gaming, please visit our Responsible Gaming page.

10. Limitation of Liability

habee is committed to providing the highest quality service. However, habee's liability is limited in the following cases:

• Losses caused by internet disconnection or technical failures.
• Losses resulting from a security breach on your own device or theft of your password.
• Disruptions to services provided by third-party payment processors.
• Unforeseen or uncontrollable circumstances (force majeure).

In no event shall habee's total liability exceed the principal amount you deposited in the relevant transaction.

11. Dispute Resolution Process

habee is committed to resolving all member complaints and disputes promptly and fairly.

11.1 How to Submit a Complaint

1. As a first step, raise your complaint through our 24/7 live chat — most issues are resolved at this stage.
2. If the issue is not resolved via live chat, send a detailed email to [email protected].
3. Please include your account information, a description of the issue, and the relevant transaction ID in the email.

11.2 Resolution Timeframe

habee aims to resolve general complaints within 48–72 hours. Complex disputes may take up to 14 business days.

12. Changes to Terms

habee reserves the right to change, amend, or revise these terms and conditions at any time. Members will be notified of significant changes via email or by displaying a notice on the platform.

Continued use of the platform after any changes to the terms and conditions will be considered acceptance of the revised terms. We therefore recommend visiting this page regularly.