habee's Privacy Policy

1 Introduction and Scope

habee ("we", "our", or "platform") operates an online gaming and betting service in Bangladesh. When you use our services through the habee website, mobile service, or any other channel, you are considered to have agreed to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information. We believe transparency is the foundation of a healthy and trustworthy relationship.

This policy should be read alongside habee's terms and conditions. Both documents together define the legal relationship between you and habee.

2 Information We Collect

Various types of information are collected when you register with habee and use our services. These are listed by category below:

2.1 Information You Provide Directly

When you register with habee or fill out a form, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 and above may register)
• Email address and phone number
• Residential address
• National ID card or passport number (when identity verification is required)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account information)
• Records of communication with you via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type (mobile, tablet, desktop)
• Browser version and operating system
• Logs of which parts of the platform you visited and how long you spent there
• Game activity and betting history
• Login time and location data
• Cookie and session data (see section 6 for details)

2.3 Identity Verification (KYC) Information

habee follows international standards to ensure secure transactions and prevent fraud. For withdrawal requests above a certain amount or for account verification, we may ask for a photo of your ID or other verification documents. This information is stored with strict security and is used only for the verification process.

3 Purpose of Data Use

Collected information is used for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Activating bonuses, promotions, and cashback benefits
• Determining your tier in the VIP program and providing related benefits
• Managing 24/7 live chat support

3.2 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Preventing the creation of multiple accounts or misuse of bonuses
• Confirming age verification (21 years or older)
• Countering cybersecurity threats

3.3 Service Improvement

• Recommending games based on your preferences
• Improving the user experience on the platform
• Testing new games and features
• Resolving technical issues quickly

3.4 Communication and Marketing

With your consent, we may inform you about new promotions, bonus offers, and important updates. You may request to stop receiving these communications at any time.

4 Data Storage and Security

habee gives the highest priority to protecting your personal information. We follow international industry standards and apply the following security measures:

4.1 Data Retention Period

We retain your data for as long as your account is active and for as long as necessary to meet applicable legal obligations after it is closed. Financial transaction records are kept for a specified period in accordance with regulations. Personal information is securely deleted or anonymized once it is no longer needed.

5 Sharing Data with Third Parties

habee never sells your personal information. However, a limited amount of information may be shared with certain trusted third parties in order to operate the service:

5.1 Payment Processors

The relevant financial information needed to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the respective service providers. This information is used solely to verify and complete transactions.

5.2 Technology Partners

Game providers such as Pragmatic Play, Spribe, PG Soft, and JILI are part of our platform for running games. These providers have their own privacy policies and game session data may be processed on their servers.

5.3 Legal Obligations

We may be required to disclose information to authorities under a court order, government directive, or applicable law. In such cases, we provide only the minimum information necessary.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving habee's business operations, user information may be transferred. We will notify users in advance in such cases.

6 Cookie Policy

Cookies are small text files stored on your browser or device. habee uses cookies for various purposes:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and remember your preferences. Without these cookies, the site may not work properly.

6.2 Performance Cookies

These cookies help analyze how users are using the site. Information about which pages are visited most and where issues arise is used to improve the service. This data is collected anonymously.

6.3 Functionality Cookies

These are used to remember your language preference, screen settings, and other personalized settings, so you do not have to reconfigure them every time you log in.

You can manage cookies in your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7 Your Rights

As a habee user, you have the following rights over your own information:

• Right of Access: You may ask at any time what information we hold about you.
• Right of Rectification: You may request correction of incorrect or outdated information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
• Right to Object: You may object to marketing communications and certain types of data processing.
• Data Portability: You may request a copy of your personal information.
• Withdrawal of Consent: You may withdraw any consent you have previously given at any time.

To exercise any of these rights, email [email protected] or contact us via 24/7 live chat. We generally respond within 30 business days.

8 Children's Privacy

habee strictly does not provide services to persons under the age of 21. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If someone registers using false information and this is later confirmed, that account will be closed immediately and the associated information will be deleted.

If you become aware that a minor is using our platform, please notify us at [email protected].

9 Policy Changes

We may update this privacy policy from time to time due to business needs, legal changes, or service improvements. Whenever a significant change is made:

• The date of the change will be updated at the top of this page
• Registered users will be notified by email
• A notice about important changes will be shown when signing in to the platform

Continued use of the platform after any changes means you have agreed to the terms of the updated policy. We recommend that you review this page regularly.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team is committed to resolving your requests quickly and effectively. We generally respond within business days.

Also read habee's other legal documents — Terms and Conditions and Responsible Gaming policy — which provide more detailed information about your rights and responsibilities.