Help Centre
habee FAQ — Frequently
Asked Questions
From opening an account at habee to bKash deposits, bonuses and responsible gaming — find detailed answers to all your questions here.
habee is committed to ensuring a safe and enjoyable online gaming experience for players in Bangladesh. Below we have provided direct and clear answers to the most frequently asked questions about account creation, transactions, games, bonuses and safe gaming. If you cannot find the answer to a question, contact our 24/7 Bengali live chat support.
Account
Account and Registration
To create an account at habee you need an active mobile number, a unique username and a strong password. The registration process is simple and takes only a few minutes. Providing accurate information when opening your account makes withdrawals and bonus claims easier in the future.
Yes, habee is only for individuals aged 21 or older. Those under 21 cannot create an account. We verify age to ensure responsible gaming. Protecting minors is one of our highest priorities.
No, each person may hold only one habee account. Creating multiple accounts from the same mobile number or device is prohibited and is a violation of the terms and conditions. If multiple accounts are detected, they may be closed.
Click the "Forgot password?" option on the login page and receive a verification code using your registered mobile number. Set a new password with the code. If you have trouble, contact habee's live chat support for quick assistance.
Yes, the entire habee platform is mobile-friendly. On Android or iOS — open habee.cam in any smartphone browser and enjoy all features. You can play all games and make transactions without installing a separate app.
Transactions
Deposits and Withdrawals
Deposits from bKash to habee are generally instant or completed within a few minutes. Once the deposit is done your account balance will be updated. If there is a delay, contact live chat with the transaction reference number and our support team will resolve it quickly.
The minimum deposit amount at habee is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all payment methods — whether you use bKash, Nagad, Rocket, Upay or bank transfer.
Yes, Nagad is an active payment method at habee. Both deposits and withdrawals can be made through Nagad. Withdrawal requests are generally processed within 5–30 minutes, though occasionally it may take a little longer depending on banking hours.
Withdrawal requests from habee are generally completed within 5 to 30 minutes. This depends on the payment method you choose. bKash and Nagad are the fastest methods; bank transfers may take a little longer.
habee does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own service charges. Check the terms of the relevant service before making a transaction.
Yes, both Rocket and Upay can be used to deposit and withdraw money at habee. Bank transfer is also available. The minimum transaction amount for all methods is ৳500. Choose whichever method is most convenient for you.
Gameplay
Games and How to Play
To bet on BPL or any cricket match at habee, first log in to your account and go to the cricket section. Choose the match you want, select a market (such as match winner or top batter), enter the stake amount and confirm. You can bet both before the match starts and while it is in progress.
habee has a large slots collection including PG Soft's Fortune Tiger, Mahjong Ways and Lucky Neko; Pragmatic Play's Gates of Olympus and Sweet Bonanza; and JILI's Fortune Gems, Super Ace and Boxing King. New games are added regularly. Visit the slots page to see the latest list.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. For example, a 96% RTP means on average ৳96 may come back for every ৳100 wagered — however this is an overall mathematical calculation and results can vary in each session.
habee's live casino features games from top providers such as Evolution Gaming and Ezugi. You can play Baccarat, Roulette, Blackjack and other table games with real dealers via live streaming. You can join from any device as long as you have an internet connection.
All games at habee are sourced from internationally recognised game providers who use Random Number Generators (RNG). Each spin or hand is independent and does not depend on previous results. Fair play is our core principle.
Mega Fishing is a popular arcade-style game by JILI where players hunt various fish and sea creatures to win prizes. Set your bet amount, aim the cannon and shoot — catching bigger fish brings bigger prizes. It is easy to get started and the gameplay is quite exciting.
Bonuses
Bonuses and Promotions
When you open a new account at habee and make your first deposit, you will receive a 200% welcome bonus of up to ৳5,000. That means depositing ৳1,000 lets you start with ৳3,000 in total. The bonus is added to your account automatically.
The wagering requirement for the habee welcome bonus is 10x. That means wagering the bonus amount 10 times makes those funds withdrawable. For example, receiving a ৳2,000 bonus requires ৳20,000 in wagers. The requirement is relatively straightforward and can be met on any game.
habee has three VIP levels — Bronze, Silver and Gold. You move up naturally through regular play. The Bronze level offers up to 0.3% weekly cashback, Silver up to 0.7% and Gold up to 1.0%.
Weekly cashback for VIP members is calculated at a set time each week. Based on your VIP level, cashback on that week's net losses is credited directly to your account. There are no wagering conditions on cashback — it can be used straight away.
Yes, habee regularly runs promotional offers during festive seasons such as Eid, the BPL season and other special occasions. Log in to your account and check the promotions section regularly to get these offers on time. You can also ask on live chat to find out about current offers.
Security
Security and Responsible Gaming
habee uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold or shared with third parties. Learn more in our privacy policy.
habee places the highest importance on responsible gaming. If you feel play is getting out of control, contact our support immediately. We can help set up deposit limits, a cooling-off period or a temporary account break.
Yes, habee offers a self-exclusion option for players who want to protect themselves. Requesting via live chat or email allows your account to be suspended for a set period or closed permanently. We always prioritise your mental wellbeing and financial safety.
The habee support team provides assistance in Bengali via live chat 7 days a week, 24 hours a day. If you want to contact us by email, write to [email protected]. Our team responds quickly and effectively to all kinds of issues.
If you notice any unusual activity in your account or on the platform, report it immediately via live chat or email [email protected]. The sooner you report it, the faster action can be taken. The security of your account is our responsibility.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7 — message us on live chat for any issue and get a quick response.
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